At Carlton Bingo, we strive to provide a helpful and responsive support experience for all our customers. If you have any questions or need assistance with your account, please don't hesitate to reach out.
Live Chat Support
Our live chat service is available Monday through Friday during peak online gaming hours. Our support team will be happy to assist with any queries or issues you may have.
Email Support
We aim to respond to all emails within 1 business day. Please include your username and a detailed description of the issue you're experiencing.
Help-Centre Access
Our Help Centre is available online and contains a wealth of information on frequently asked questions, account management, responsible gambling practices, and more.
FAQs & Online Support
We encourage all customers to check our FAQs section before contacting support. This will often have the answer you need.
Verification or Account-Help Support
If you're experiencing issues with your account, please contact us via live chat or email for assistance.
Responsible Gambling Assistance
We take responsible gambling seriously and are committed to providing resources and tools to help customers manage their gaming habits. If you're concerned about your gaming behaviour, please reach out to our support team who will be happy to provide guidance.
Technical Support
If you need technical assistance with our website or mobile app, please contact us via live chat or email for troubleshooting advice.
Complaint or Dispute Guidance
In the unlikely event of a dispute, we encourage all customers to follow these steps:
Communication Response Expectations
We strive to respond to all customer inquiries within the times stated above or sooner if possible.
Account-Security Assistance
To protect your account security, please contact our support team if you notice any suspicious activity. We can help you lock your account and investigate further.
Mobile & Desktop Support Accessibility
Our website is designed for accessibility on both mobile devices and desktop computers. If you're having trouble accessing specific features or functionality on a particular device, please let us know and we'll do our best to assist.
We are committed to providing a helpful and responsive support experience for all our customers. Our preferred contact method will depend on the nature of your query or issue.
